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FAQ

[{"type":"collapse","title":"Order","openList":[],"itemList":[{"id":"0","key":"How do I check the status of my order?","value":"Once you have placed your order, we will send you a confirmation email to track the status of your order. When your order is shipped, we will send you another email along with the link and the tracking number, you could track the status of your order from @@https://bottlebottle.com/pages/track-your-order-1**track your order@@."},{"id":"1","key":"Can I change my contact info?","value":"We can only change order info that has not been processed for shipping yet. To make changes to your contact info, please reach out to our support team by submitting your request via the @@https://bottlebottle.com/pages/help-1**Contact Us@@ form."},{"id":"2","key":"Can I change my shipping address after I placed my order?","value":"If your order has not yet been shipped, we can change the shipping address at your request. For further information, connect with us through @@https://bottlebottle.com/pages/help-1**Contact Us@@."},{"id":"3","key":"How do I add or remove products after placing my order?","value":"Once you have placed your order you will not be able to make modifications to the order. If you would like to change the product color, please contact our customer support team through @@https://bottlebottle.com/pages/help-1**Contact Us@@ before the order is shipped. If you would like to change the quantity or the size of the product, you need to cancel the order and place a new order."},{"id":"4","key":"How do I cancel my order?","value":"If you wish to cancel your order, please send an email to our customer service at contact@bottlebottle.com immediately. We could cancel the order for you if your order hasn't been shipped."}]},{"type":"collapse","title":"Shipping","openList":[],"itemList":[{"id":"0","key":"Which countries do you ship to?","value":"Our current shipping area is the Contiguous United States. For other areas that require shipping, please contact our customer support via @@https://bottlebottle.com/pages/help-1**Contact Us@@."},{"id":"1","key":"How long will it take for my order to arrive?","value":"In general, your order will take 1-2 business days to ship and will arrive within 3-7 business days after shipping. You can find more information on the @@https://bottlebottle.com/pages/shippingreturns**Shipping & Return@@ policy."},{"id":"2","key":"Do you accept returns?","value":"Yes, we do accept returns on the following conditions:\n- The item must have been purchased from our online store.\n- The item shouldn't have been used in any way\n- The item should be returned with its original packaging and all accessories with the tags on.\nYou could find the return fee and more information in the @@https://bottlebottle.com/pages/shippingreturns**Shipping & Return@@ policy."}]}]